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STUDENTS - FREQUENTLY ASKED QUESTIONS - Tuesday 24th MARCH 2020

The College took the decision to suspend all face-to-face classes from Tuesday 17th March until Further Notice. Our campus will be closed during this time but all staff will continue to work from home and support you with your studies during this time.

How long will the campus be closed for?

At the moment, face-to-face teaching has been suspended. The length of this closure will be reviewed regularly in line with the latest guidance provided by the Government. The College will continue to communicate directly with all students throughout the closure via email and our social media channels.

Are all campus buildings fully closed during the suspension of face-to-face teaching?

All campus buildings are closed.
All students will be supported to study from home using online provision during this time period and will be expected to continue to communicate with their lecturers and other teaching staff. The College will do everything it can to support you with studying from home during this time.

How do I continue to study at home?

Course lecturers will provide guidance to support all students to study at home. Please use this guidance to access our online learning platforms.
Course lecturers will continue to provide teaching materials during the campus closure period and will support you to continue learning during this time. Please use Moodle and email to contact your lecturers directly.

We will be using Microsoft Teams as an additional teaching platform.
Microsoft Teams is an interactive webinar and conferencing platform which is part of your College Microsoft Office 365 student account. Please make sure you have the correct login details to access this application.

What should I do if I need to reset my password?

Login details and passwords can be checked with Student Services by email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Will my bursary/student funding be affected during the suspension of face-to-face teaching?

During this time all registers will be marked as ‘engaged in learning’, this means bursaries, childcare, and Educational Maintenance Allowance will be paid. Travel allowances will not be paid during the period where students aren’t required to travel to campuses.

Student Fee Payments

In light of recent developments and subsequent disruption to academic services and to offer some financial assistance to our students, the College will not be applying charges for HNC/D tuition fee instalments due in the current month of March. The final three tuition fee charges from our SAAS and Non-SAAS funded instalment plans will now be due on the following dates:

Instalment 8 - 24th April 2020
Instalment 9 - 29th May 2020
Instalment 10 -  26th June 2020

If you are experiencing financial difficulties and would like to speak to someone at the College, please email This email address is being protected from spambots. You need JavaScript enabled to view it.

What will happen with assessments I’m due to have while face-to-face teaching has been suspended?

We don’t know yet how results will be decided, but please do not worry. The College is in constant contact with the Scottish Government and the SQA and we will keep in touch with you when anything develops. Please speak to your lecturer if you are worried.

If I’m feeling anxious about my studies and COVID-19, what should I do?

We are aware that this is an anxious time for everyone particularly those already impacted by mental health difficulties. Please contact Student Services by email: This email address is being protected from spambots. You need JavaScript enabled to view it. or telephone 0141 644 5571 Mon – Fri during office hours.

If I have learning support needs, who can I speak to?

Please contact Student Services by email: This email address is being protected from spambots. You need JavaScript enabled to view it. or telephone 0141 644 5571 Mon – Fri during office hours.

 ABOUT THE VIRUS

What are the symptoms?

The most common symptoms of COVID-19 are recent onset of:

A new continuous cough and/or
A high temperature or fever

What should I do if I think I may have the virus?

If you have any of the above symptoms, however mild, you should follow the current Government guidance:

If you live alone and you have symptoms of coronavirus illness (COVID-19), however mild, stay at home for 7 days from when your symptoms started.

If you live with others and you or one of them have symptoms of coronavirus, then all household members must stay at home and not leave the house for 14 days. The 14- day period starts from the day when the first person in the house became ill. It is likely that people living within a household will infect each other or be infected already. Staying at home for 14 days will greatly reduce the overall amount of infection the household could pass on to others in the community.

For anyone in the household who starts displaying symptoms, they need to stay at home for 7 days from when the symptoms appeared, regardless of what day they are on in the original 14-day isolation period.

If you can, move any vulnerable individuals (such as the elderly and those with underlying health conditions) out of your home, to stay with friends or family for the duration of the home isolation period.

If you cannot move vulnerable people out of your home, stay away from them as much as possible.

 If you have COVID-19 symptoms:

Do not go to a GP surgery, pharmacy or hospital.

You do not need to contact 111 to tell them you’re staying at home.

Testing for coronavirus is not needed if you’re staying at home

Plan ahead and ask others for help to ensure that you can successfully stay at home and consider what can be done for vulnerable people in the household

Ask your employer, friends and family to help you to get the things you need to stay at home

Wash your hands regularly for 20 seconds, each time using soap and water, or use hand sanitiser

If you feel you cannot cope with your symptoms at home, or your condition gets worse, or your symptoms do not get better after 7 days, then use the NHS 111 online coronavirus service. If you do not have internet access, call NHS 111. For a medical emergency dial 999

 

Generally, these infections can cause more severe symptoms in people with weakened immune systems, older people, and those with long-term conditions like diabetes, cancer and chronic lung disease.

For more information on the symptoms see the NHS website.

How can I protect myself and others against COVID-19?

NHS Scotland recommends using good hand, respiratory and personal hygiene. Coughing and sneezing should be into tissues that are promptly disposed down the toilet. Hands should be washed with soap and water or using an alcohol hand rub even if hands are visibly clean.

SOCIAL DISTANCING

What is social distancing and what measures should I take?

The UK Government has advised that social distancing measures should be taken by everyone to reduce social interaction between people in order to reduce the transmission of COVID-19.

Social distancing measures are steps you can take to reduce the social interaction between people. Everyone should follow these measures as much as is pragmatic.
The government has also issued guidance for people who may have someone within their household who has COVID-19.

How do I keep up-to-date with the latest information on COVID-19?

The College will update these FAQs regularly. However, this is a quickly evolving situation so please also keep yourself as informed as possible by checking the latest information from the NHS, as well as emails from the College, and the College’s social media channels.
We will provide updates for students via email and on the College website, and via our social media channels: Facebook and Twitter.

Contact the Coronavirus (COVID-19) helpline

If you do not have symptoms and are looking for general information, a free helpline has been set up on 0800 028 2816.

The helpline is open:

Monday to Friday, 8.00am to 10.00pm Saturday and Sunday, 9.00am to 5.00pm

Please note: This is an evolving situation and the above advice may be subject to change. If you have any concerns regarding COVID-19 in relation to Riverside Music College please don’t hesitate to get in touch with the College.


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