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STAFF - FREQUENTLY ASKED QUESTIONS - TUESDAY 24TH MARCH

The College has suspended all face-to-face classes from Tuesday 17th March until
Further Notice.

The campus is closed and staff must work from home during the closure period.
The College will remain in regular contact with all staff during this period to provide updates on the evolving situation and on when campus will be reopening.

The most important thing for us at this time is to make sure that provisions are in place to support all staff to work, and all students to study, from home, where possible.

It is vital during any period of campus closures, or reduced class contact, that staff and their teams maintain good contact to ensure positive mental health and to support the continued daily business of the College.

The College will continue to communicate with all staff throughout this period and will provide support and guidance to everyone. We are in unprecedented times and it’s important we all work together to support and care for each other and our students.

How long will face-to-face classes be suspended for?

At the moment, face-to-face teaching has been suspended until further notice. The length of this closure will be reviewed regularly in line with the latest guidance provided by the Scottish Government.

How do I log in to work from home?

Please contact your Line Manager and follow guidance available on the College website which contains all of the information you need to access College systems while you are working from home.

I am having problems with accessing College systems at home, what should I do?

If you are having any issues with remote working, please email your Line Manager. You can email from any email if you’re having problems – it doesn’t need to be sent from your work email. Please also email with any feedback on remote working to help the team identify and rectify any problems we’re facing.

There are some parts of my role which can’t be done at home, what should I do?

We fully appreciate that some staff may not be able to complete parts of their role from home, you should speak to your Line Manager to identify key priorities and tasks which can be undertaken remotely during this period. The key priority for all staff is to continue to support students and each other as much as we can during this time.

I’m a member of teaching staff and I’m not confident in using Moodle, what should I do?

Contact your Line Manager for Information on how to access Moodle.

I have childcare responsibilities while working from home, what should I do?

With schools closing to certain pupils on Friday (20 March), we appreciate that some staff may be required to care for children or other relatives during the temporary closure period, which may impact on your capacity to work remotely and is completely understandable. If you are worried about this speak to your Line Manager.

What do I need to do if my class has assessments scheduled?

A final decision is yet to be made on how student certification will be established. The College will continue to work with the Scottish Government and the SQA on this and will communicate information with staff and students as it develops.

I have been contacted by a student who is struggling with their mental health because of this situation, what can I do to help?

Please continue to reassure all students that the College will make sure students are supported during this time and that no current or prospective student will be disadvantaged in any way. Please also direct the student to our support services.

What do I do if I’m unwell while working from home?

If you are not well enough to work from home during this period, you should follow usual sickness absence reporting guidelines and inform your Line Manager. Please keep in touch during any sickness absence period.

What happens to any planned annual leave during this period?

All FTE curriculum staff will commence annual leave from Monday 6 April 2020 until Monday 20 April 2020 as planned. No work will be expected of you during periods of annual leave.

How do I continue submitting invoices?

Please send any invoices due to This email address is being protected from spambots. You need JavaScript enabled to view it.

I’m worried about how the current situation might affect my mental health and wellbeing, what can I do?

Please be assured that the College is here to support you and will be providing guidance and advice on how to keep yourself physically and mentally healthy, as well as how we can work together to support our colleagues. We want to do all that we can to keep colleagues’ spirits up and will be encouraging all staff to submit their working from home stories and anecdotes. If you have any ideas please email
This email address is being protected from spambots. You need JavaScript enabled to view it.

If you are experiencing increased anxiety as a result of the COVID-19 situation you should contact your Line Manager.
There are also handy online resources available on looking after your health and wellbeing during this time:

https://www.mind.org.uk/information-support/coronavirus-and-your-wellbeing/
https://www.nhsinform.scot/illnesses-and-conditions/infections-and-poisoning/coronavirus-covid-19/coronavirus-covid-19-stay-at-home-advice

ABOUT THE VIRUS

What are the symptoms?

The most common symptoms of COVID-19 are recent onset of:

A new continuous cough and/or
A high temperature or fever

What should I do if I think I may have the virus?

If you have any of the above symptoms, however mild, you should follow the current Government guidance.

How do I keep up-to-date with the latest information on COVID-19?

The College will continue to provide up-to-date information on its website. However, this is a quickly evolving situation so please also keep yourself as informed as possible by checking the latest information from the NHS, as well as emails, the staff intranet and the College’s social media channels.

Contact the Coronavirus (COVID-19) helpline

If you do not have symptoms and are looking for general information, a free helpline has been set up on 0800 028 2816.
The helpline is open:
Monday to Friday, 8.00am to 10.00pm Saturday and Sunday, 9.00am to 5.00pm

Please note: This is an evolving situation and the above advice may be subject to change.


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